Terms of Service

Booking Process: To secure your session date, a non-refundable retainer (deposit) is required. Your session is not confirmed until we receive your retainer payment and signed contract.

Retainer Amount: The retainer amount varies by session type and will be clearly communicated during booking. Retainers are typically 50% of the session fee or a minimum flat rate, depending on the package selected.

Session Confirmation: You will receive a confirmation email with your session date, time, location, and preparation guidelines within 48 hours of booking.

Age Verification: All clients must be 18 years of age or older. Valid government-issued photo identification is required at the time of your session.

Rescheduling with 14+ Days Notice: Sessions may be rescheduled one time at no additional charge if we receive notice at least 14 days before your scheduled session date. The rescheduled session must occur within 90 days of the original date.

Rescheduling with 7-13 Days Notice: Sessions rescheduled with 7-13 days notice may be subject to a $75 rescheduling fee to cover administrative costs and lost booking opportunities.

Rescheduling with Less Than 7 Days Notice: Sessions rescheduled with less than 7 days notice are subject to a $150 rescheduling fee. If hair and makeup services were booked, you will also be responsible for the full cost of those services as our artists cannot be rebooked on short notice.

No-Shows: Failure to arrive for your scheduled session without prior notice will result in forfeiture of your entire retainer and session fee. No credits or rescheduling will be offered.

Illness or Emergency: We understand that life happens. If you are ill or experience an emergency, please contact us as soon as possible. We will work with you to reschedule within reason, though documentation may be required.

Photographer Cancellation: In the rare event that we must cancel your session due to illness, emergency, or unforeseen circumstances, you will have the option to reschedule at no cost or receive a full refund of all payments made.

Reveal/Ordering Appointment: Approximately 1-3 weeks after your session, you will be invited to a reveal appointment where you will view your professionally edited images and select your favorites for your collection.

Digital Image Delivery: Purchased digital images will be delivered via password-protected online gallery within 1-2 weeks of your ordering appointment.

Print Products: Physical products such as prints, albums, and wall art require 4-8 weeks for production and delivery. Rush orders may be available for an additional fee.

Image Selection: Only images you purchase will be delivered. Unpurchased images are not available for future purchase and will be deleted according to our retention policy.

Optional Participation: You may be asked to sign a separate Model Release form granting permission to use select images for portfolio, marketing, or educational purposes. Signing a model release is completely optional and has no bearing on your session experience, pricing, or the service you receive.

Anonymity Options: If you consent to portfolio use, you may choose to remain anonymous. We will never publish your name, identifying information, or face (if requested) alongside any shared images.

Image Selection: You will have the opportunity to approve which specific images may be used for portfolio purposes.

Revocation: You may revoke your model release at any time by providing written notice. We will remove your images from our active marketing materials within 30 days, though we cannot guarantee removal from materials already printed or distributed.

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Edmonton, Alberta, in accordance with the Arbitration Act of Alberta.